If any of your questions is not listed in the FAQs, please read the corresponding instruction manual thoroughly or This email address is being protected from spambots. You need JavaScript enabled to view it.. Also please look in the instruction manual for more detailed explanations about cleaning of devices and probes, error messages and description of the measurements.
In case your equipment needs to be send in to the service, please get in contact with the service before you send anything in. You will get detailed instruction on what to send in and how to send it.