Courage + Khazaka electronic GmbH

FAQ - Point of Sales

Visioscope® PC 35

visioscope quadrat

FAQ for the Visioscope®

What is the difference between parallel polarized and cross light?

Visioscope® is not recognized in the software Complete Skin Investigation - CSI/Camera based programs in the software are not available.

Visioscope® has turned off/camera programs are not available.

The Visioscope® image is too dark/bright.

The camera image is is blurred.

Wrinkles/Spots/Pores are not evaluated correctly.

 

What is the difference between parallel polarised and cross polarised light?

With parallel polarisation of the Visioscope® PC 35 the structire of the skin surface becomes very well visible. With cross polarised light, you can look deeper into the skin (e.g. blood vessels, pigmentation spots, etc.)

crossparallel

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Visioscope® is not recognized in the software Complete Skin Investigation - CSI/Camera based programmes in the software are not available.

  • Is the camera lit when the device is connected to the USB port? If not, try a different USB port on your computer. If still no light comes out of the camera, it has to be serviced.
  • Make sure the camera has been initialized in the CSI programme under "Settings“, "Camera“. Select the µeye-camera and you will see a live image. Press “save” before you quit the settings.Settings kamera e
  • Has the driver "USB-Visioscope Camera PC 35“ been installed?
  • Is the camera recognized on the computer? It should be recognized as µeye UI164xLE in the device manager.
  • Is the camera not recognized even though the driver has been installed, make sure you have all latest Windows updates installed. The camera is recognized without problems in updates after June 2011.

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Visioscope® has turned off/camera programs are not available.

Shake the camera slightly to turn it on again. It should be lit and when you put it on the skin you should see an image. Press the camera button in case the image was frozen. If no live image can be seen check the USB connection (see above).

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The Visioscope® image is too dark/bright.

The camera image adjusts automatically but this can take a few seconds. For hair you may need a different brightness settings. Please also read the chapter "Settings" "Cameras" in the Instruction Part 1 – General Information on the Software.

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The camera image is is blurred.

Place the camera lightly onto the skin without too much pressure. This is important to get a sharp image.

Kamera nicht genug Druck

Kamerabild scharfKamera zu viel Druck

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Wrinkles/Spots/Pores are not evaluated correctly

Spots, pores and wrinkles can vary very much regarding size and color. The software program looks for these 3 parameters by taking their shape, size and color into consideration. Sometimes there may be spots, pores or wrinkles not captured by the software or large pores taken for spots or small spots taken for pores or structure on the skin taken for lines or wrinkles which are none in reality (e.g. hair). Due to the unique/specific color and skin structure of each individual this may happen and does not mean that the programme is not working correctly. Make sure to analyze only very sharp well illuminated images and make sure that the objects to analyze (spots, pores, wrinkles) are really shown in the image.

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